FREQUENTLY ASKED QUESTIONS

FAQ

Most frequent questions and answers

Odor problems are usually caused by leftover waste that is still in the tanks after flushing. Get rid of the sludge and you get rid of the odor. The use of chemicals only masks the problem and does not fix it.

In some cases, mixing products can cause a chemical reaction inside the tanks creating caustic gases which add to odor problems.

If you dump your tank and you know there should be more solids evacuating, there is a good chance that the solids have settled on the bottom of the tank and has built up. This is caused by several reasons, most common is premature evacuation of the tank (dumping the tank before the tank is reading 3/4 to full). 

The second most common reason is that there was not enough water in the tank before introducing solids. Solids land on a dry surface, and as more solids are introduced they land on top of the dried solids, forming a mound (pyramid).

If your sensor indicator is mis-reading and always stay lit, this problem is usually caused by unclean tanks, and sludge has dried on the sensor. 

A thorough hydro-jet cleaning of your waste tanks will almost always solve this problem. 

If it is in fact a defective sensor problem or electrical problem, the light or lights will not light up. If that is the case, check the wiring to the sensors. If the wiring is fine, replacing the sensors will be necessary. 

Unfortunately, you do not know how well the previous owner maintained the tanks, or the health of the previous owner.  Many diseases can be contracted from human waste. Since attachments and chemicals are not powerful enough to truly get the tanks clean, a professional cleaning is the only way to get a fresh start with the waste tanks. 

Most RV dealers reselling a RV will sell “as is” and do not have a dump station on-site to address waste tanks. 

Most DIY equipment sold at RV stores only uses the water pressure from the faucet (normally at 30-50 PSI).  Our equipment operates at 1,500 PSI.  That is the ideal pressure to remove all the foreign material in the tank without damaging sensors or seals.  

We will recommend that your RV have a professional hydrojet periodically cleaning at an interval based on you camping frequency to keep foreign waste and other matter from building up.  It’s also a good idea to have your tanks professionally flushed just before winterizing. We’ll also walk you through the things you can do in between cleanings to keep your RV’s sensors working.

Our service is to clean your holding tanks. We will educate you, based on your waste system on how you can maintain them and keep them clean. Once we get them clean, it is up to the RV Owner to maintain the tanks to prevent future problems. We can not determine if you will take our advice. 

A perfect example. We have unplugged a toilet where the owners kept their black valve open. We explained how the holding tank worked and advised them to keep the valve closed until they needed to dump the tank. Three weeks later, we came into the same campground for another service and did a courtesy check. The black valve was open. 

Another example, we had a clogged toilet that we cleared.  The RV Owners were using “flushable wipes”. We cleared the clog. Advised them not to flush wipes anymore. Within six months, we were back out for another clog and they admitted they were still using and flushing wipes. 

We can offer information and advice. It is up to the RV Owner to decide whether to act on it.